Ortur FAQs

General

Ortur Laser Machines FAQs

A flat-type structure can better offset the stress during X-axis movement, suppressing vibration in the X-axis direction for better engraving accuracy.

1. Compact. It's ideal for a home, garage, or small studio.
2. Lightweight. It can be carried out for operation.

Laser cutting works by a high-powered, highly focused laser beam from a laser generator to pass through the material, leaving a clean cut and a smooth finish.
More clearly, the laser beam heats the surface of the materials to its melting or boiling point while a high-pressure gas aligned with the laser beam blows the melted or vaporized material out of the cut area. As the laser beam passes through the material, it eventually leaves a kerf on the material.

The lifespan of the laser module is about 10,000 hours. After 10,000 hours of use, the laser's power drops by about 15%.
What's more, dirty lenses can cause you to lose the laser power. For cleaning, you can use cotton swabs dipped in isopropyl alcohol or special wipes for optics and photography.

a) Emergency switch - One press and the whole machine will stop ALL operations.
b) Safety Lock – A Key will lock or unlock the machine. Without this key, no operations will be possible.
c) Movement Detection – Pan, Tilt, Shock, and Position sensors will stop the machine if an abnormal motion of the machine Is detected.
d) Laser Exposure and Duration Detection – If the firmware detects that the Gcode sent to it will have the machine use too much power without being moved, it will immediately stop the laser beam and issue an alert.
e) Voltage & Current Monitoring – The Ortur Laser Master 3 can read, monitor, and detect any abnormal behavior of the power delivery system. A drop in the voltage of excess power requirements from the machine components will result in a machine halt to keep the components safe.
f) Connection detection- A laser engraver cannot lose connection to its host streaming channel. If the connection to the host computer/Device is lost the machine will halt operations.

Simply put, with the recent increase in the power of laser modules, laser engraving machines are no longer toys. They are dangerous machines that need to be respected. Having a machine designed with safety first in mind is an important aspect Ortur pursued.

a) High-precision structural parts processed by CNC are required to ensure structural accuracy.
b) High subdivision motor driver IC is required.
c) Requires a 16-tooth synchrotron wheel that is smaller than the diameter of a normal 20-tooth sprocket.
d) Requires a closed-loop belt
e)Needs to optimize the motion parameters in the firmware, especially the relationship between the weight and acceleration of the laser module.
f) Requires an ultra-fine laser spot brought about by the fourth generation of compression technology

In the engraving, it can ensure that the gray level of the photo is highly maintained, and ensure that the line drawing is accurately portrayed. During the cutting process, precise cutting at the 0.1mm level is ensured.

  • 10W focuses on fine engraving and cutting.
  • 20W focuses on advanced cutting and multi-material engraving.
  • 40W mainly focuses on cutting thicker materials and improving efficiency.

If you require high specialization, it's a good choice to buy 20W; if you need to cut thicker material and want to shorten cutting time, 40W is a better choice.

We recommend Ortur LM3 paired with a 40W laser module, our most powerful engraving and cutting machine.

Machine

Ortur LM3 FAQs

Yes, it can! This was achieved by using 4 main changes in the product design.

  1. First, the Ortur Laser Master 3 was redesigned to have its mechanical structure center of gravity as low as possible. Ultimately, there is a substantial reduction in the frame harmonic vibrations.
  2. Secondly, the Ortur Laser Master 3 is powered by the LU2-10A 10W laser module, which is extremely light and only 235 grams, maintaining high power delivery and cooling performance.
  3. Third, the Ortur Laser Master 3 motherboard and firmware employ G-code streaming optimization, allowing data transfer to break the old limitations of 6,000mm/min.
  4. Last, the Ortur Laser Master 3 uses TMC2209 stepper driver chips. These high-performing drivers allow for high torque, silent operation, and no switching homing.

Ultimately it will save time. Combined with the 10w true optical power of the LU2-10A, the Ortur Laser Master 3 can double the work output possible with a Laser Engraver. If you're using a laser engraver on a commercial say, you can serve twice as many customers in the same amount of time. Time becomes actual Money!

For example, it takes 30 minutes to engrave a black-and-white image of about 10cm x 10cm at a speed of 6,000mm/min. The same image engraved at max speed with the Ortur Laser Master 3 can be finished in roughly 10 minutes.

Differences:
1. Different speeds. With the same LU2-10A laser module, the maximum speed of Ortur Laser Master 3 can reach 20,000mm/min; while the maximum speed of Ortur Laser Master 3 LE can reach 15,000mm/min.
2. Different safety functions. Ortur Laser Master 3 has 7 safety functions, emergency buttons, and a child lock; while Ortur Laser Master 3 LE has only 5 safety functions.

Sames:
1. The engraving areas are 400*400mm;
2. They can use the same USB, SD card, WiFi, APP, and U disk link and are compatible with LaserGRBL/LightBurn/Inspiraesth (Ortur App).

Download the latest firmware through the Ortur Firmware Files page.

The firmware is the operating system that resides inside the motherboard of your machine and controls all operations as well as the interactions between the motherboard and the host computer. Under some circumstances, a firmware update is required to improve the Ortur machine's performance or fix discovered issues. In some less common situations, a firmware upgrade might be required to clear issues caused by user error.

There is no need to remove the connections of the Y-axis motor to insert the YRR 3.0 Rotary Roller, YRR 2.0, and YRC 1.0 Rotary Chuck. And with a single-stroke switch, you can make a conversion between the Rotary Roller, Chuck, and the Y-axis motor.

Of course, the 20W laser module is available for all Ortur machines. By connecting the OUC board, you can upgrade the laser power individually.

Ortur Laser Master 3 does not detect the SD card, please ensure that the SD card is inserted normally. If it still flashes after insertion, please reinsert the SD card or restart the device to try.

Note: the machine must be inserted into the TF card before use, generally under no special circumstances, do not just take off, so as not to cause the machine lighting display abnormalities, or some carving abnormalities.

Accesories

Ortur Accesories FAQs

  • YRR3.0 can freely adjust the length to carve more different lengths of materials, such as pencils, water bottles, and water bottles;
  • YRR2.0 can carve different lengths of materials;
  • YRC1.0 supports carving more different objects and multiple angles. It can be used to engrave rings and ring interiors, spheres, or cups with handles.

Lower the focus bar to focus, and lower the laser module so it touches the material. Fold the focus bar back and it's ready to start engraving.

As soon as the air tube is inserted into the laser module, it is used. All that’s required is an air source.

Optional I/O Components that expand the machine functionality will be added in the future.

Ortur Laser Engraving Platform can provide suspension support, smoke conduction, and fixation for the carving, avoiding the smoke accumulation of smoked yellow carved objects during the use of ordinary honeycomb boards.

With a Z stroke of 50mm, it can be combined with the X/Y axis to achieve depth and surface engraving, and even thicker material cutting.

Made of fireproof cloth and fire-proof plastic, it is easy to fold and provides a closed environment for the engraving machine.

Ortur Laser Master 3/ Ortur Laser Master 3 LE/ Ortur Laser Master 2 PRO S2 is 400*400 mm. Optional extension kits are available to expand the engraving area.

The maximum area for sale is 400*850 mm（15.75*33.46 inch） for Ortur Laser Master 3, and 400*830 mm (15.75*31.5 inch）for Ortur Laser Master 3 LE.

Only the LU2-4-LF and LU2-10A laser modules have Air Assist. The Air Pump is a recommended accessory for use with Air Assist during cutting, it can blow away the oil smoke and residue produced by the laser engraving machine. It makes the cutting effect better, and the black edge will not be obvious.
Note: When the LF laser module is installed with the Air Assist, must be used with the Air Pump, otherwise the Air Assist will be blocked. Air Assist needs to be removed when the Air Pump is not used.

Materials

Ortur Materials FAQs

For more materials, please refer to the Ortur Material Settings page.

For more materials, please refer to the Ortur Material Settings page.

For more materials, please refer to the Ortur Material Settings page.

Yes, it supports engraving on a cylinder.

Yes, coated metals and oxidized metals can be engraved off the surface layer. However, the pure metal is not engravable.

Yes, it can engrave stainless steel. Recommend LU2-4SF or LU2-10A laser module.

Yes, the laser can engrave on the glass surface, but the engraving depth is not deep enough for cutting. When engraving transparent and translucent glass, you need to wrap thermal paper or paint it black.

Yes, it supports engraving acrylic. Laser engraving transparent or translucent acrylic needs to be wrapped with laser color paper to avoid reflections. It can only cut opaque acrylic material, such as black acrylic.

Software

Ortur Software FAQs

Yes, LaserGRBL (Win XP, Win7, Win8, Win10, Win11) and Lightburn (Mac OS, Linux, Win XP, Win7, Win8, Win10, Win11) are recommended.
The models of Ortur Laser Master 3 or Ortur Laser Master 3 LE or Ortur Laser Master H10 support using the app Inspiraesth.

LaserGRBL and Inspiraesth are for free, Lightburn needs to be paid by the customer.

You can download the software or app through the Ortur Software and App Download page.

The software LightBurn is paid and professional, and the software LaserGRBL is free and beginner-friendly.

Depends on the software you use. Generally supported file formats: JPG/JPEG/PNG/BMP/SVG. etc.

Purchase

Ortur Pre-sales FAQs

We do accept PayPal, credit card, and bank transfers.

Our default currency setting is USD, customers paying in other currencies will be automatically converted according to the exchange rate.

For most countries, we provide free shipping, but in some remote areas, including islands, etc., free shipping is not provided. Buyers need to pay part of the shipping fee.

Currently, do not offer a home delivery service.

All products sold on our website come with a one-year technical warranty for non-human causes.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us and send a picture of the product's condition. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Yes, contact us or chat with us online for a quote.

Yes, contact us and provide your social media link for us to review.

Purchase

Ortur After-sales FAQs

It’s up to your location. We will ship from the US, CZ, and CN warehouses depending on customer location and stock availability.

1. Track your order status on the website;
2. Contact us for more details.

Due to the complexity of the damaged parts, we need to check the specific damage. Please provide the order number and contact our after-sales service team.

If you are having technical issues with our machine, we have a 24/7 team of customer support that would quickly address the problem. A reply will be promptly sent.

The Ortur After-sales Points are in Portugal, Western America, and Germany.